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EMS 2.0 – A Paramedic Dreams of Changing EMS

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ATTENTION: Politicians and Others trying to “Fix” healthcare. Read this.

Countless message boards, blogs, magazine articles, and ambulance bay conversations have all been hitting on the same topic for as long as I’ve been in the game: EMS needs to change.

HappyMedic has been hitting the issue hard lately, and I want to jump on the bandwagon. While we may not always share exactly the same opinions, we both see a future destination that looks different than where we are today. This blog has always been about me trying to find a way to change EMS from the inside. I want EMS people to determine the destiny of the profession. We need to take ownership of our own industry and our own careers. Our job is to improve ourselves to improve our service to our communities. No outside influence will do it for us in a way that we will be happy with.

So here I declare: I own my profession. I am a paramedic and am proud of what I am, what I do, and who we are.

You should do the same. Right now. Say it out loud and freak out your coworkers and/or spouse (ok, and/or your cat)

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Why did I separate out the post? Because I think that enough people have talked about changing things for the better without offering up plans for actual ACTION. This post is about action.

Here’s my dream:

  1. The current NREMT-Paramedic level should eventually be the EMT-Basic (or whatever terminology) equivalent level. The Entry level educational level for someone to be qualified to staff an ambulance.

     

  2. “Paramedics” should be actual care practitioners, preferably with education above the 4 year degree level. They would be similar to PA-C’s or Nurse Practitioners in that they could DIAGNOSE and TREAT patients in the field.

     

  3. Paramedics will provide a lot of primary care in the field.

     

Here’s the idea: An Ambulance to the ER is THE MOST EXPENSIVE FORM of primary health care. Unfortunately, a good percentage of the population uses EMS and the Emergency Healthcare System as their primary healthcare system. We are the safety net for those that have no insurance and/or no other form of primary health care. People from all walks of life are forced to use us. In addition to the people who we would first identify as the “system abusers”, the homeless and the poor who cannot possibly afford to pay for a doctor visit or afford insurance, people such as small business owners and the self employed who cannot find affordable insurance are grouped in there as well. These “working poor” are apt to keep working until their condition grows to be too much for them to handle.

Ever seen a farmer die of a sinus infection? I have. This guy had well over one million dollars invested in his business… and he died because primary care wasn’t affordable or accessible to him. He even was an EMT for the local ambulance service for goodness’ sake!

Picture the following scenario:

Your unit is dispatched to a 25yo female patient with the common complaint of “difficulty breathing”. Upon your arrival on scene you find an otherwise healthy appearing female patient complaining of chest pain and respiratory congestion. She states that she has been having a severe, productive cough producing yellowish/green mucous that is severely painful in her chest when she coughs. She states that it “Feels like she cannot catch her breath” and that every time she takes a deep breath she goes into a coughing fit and “almost passes out”. Auscultation (listening) to her lung sounds reveals diffuse wheezing and coarse rhonchi. Listening to the lungs is made more difficult by the fact that every time she tries to take a deep breath for you, she coughs and cries out in pain from the “burning” in her chest. She has a temperature of 101deg and has been blowing her nose with sinus drainage as well. In the house, there are two young children running around and she states that her husband is at work.

The above presentation is pretty common, and while a more detailed assessment is needed to make a thorough diagnosis, the presentation should point you in the direction of bronchitis.

As I see it, there are two possible treatment paths here. One is what would happen today, and the other is what could happen in my dreams.

Treatment path #1: The paramedics load her up in the ambulance on the stretcher after spending an hour with the patient on the phone trying to find her mother to watch the kids. They place her on an EKG per protocol due to her “chest pain” even though they know that it most probably isn’t cardiac in nature. It’s fine. They recheck her vital signs, which are fine, and give her a proventil/atrovent nebulizer to clear her lungs a bit and make her feel better. They transport her uneventfully to the ER, where she is placed in triage and waits 4 hours. When she is finally admitted to the ER the nurse rechecks everything and doesn’t read the report from the paramedics who were on scene. The physician (or, most probably the physicians’ assistant in the “Fast Track” section of the ER) diagnoses the patient with bronchitis, prescribes an albuterol inhaler and an antibiotic, and sends her home with an order to find a primary care physician and be seen for follow up care. The patient doesn’t have insurance and doesn’t follow up.

    Total Cost? Unknown… but probably upwards of $7000.00 billed to Medicaid/Private Insurance or to the patient, who can’t pay.

Treatment path #2: All of the above assessment findings. However, this time, the paramedics do all of the same treatment. This time they record a 12-lead EKG and complete a detailed physical assessment ruling out things like a mass in the lung, bacterial pneumonia, and other conditions. They prescribe an albuterol inhaler and an antibiotic after giving the patient a proventi/atrovent nebulizer treatment to make her feel better. They give her a “front of the line” pass to the local immediate care clinic or to the waiting line of the primary care physician of her choice. The patient is treated and released with firm instructions to call 911 or seek additional treatment if her symptoms worsen or do not improve with the prescriptions. A follow up phone call is scheduled to the patient in the computer system.

    Total Cost? Unknown for sure… but probably around $200 bucks.

Here’s where this plan will work. We need to improve EMS educational standards and raise the level of care that we can give. If the insurance companies or the big healthcare payers learn about the astronomical cost savings available to them by utilizing Paramedics who are true Emergency Healthcare Providers instead of Acute Care Specialists, they will jump on the bandwagon. Here lies a plan to decrease healthcare costs by billions of dollars while expanding primary care to millions of people who cannot afford it or have access to it.

What do you think? Comments are very much welcome.

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Thank you all for reading my ramblings. Let’s build the momentum.

For additional reading:

The Current US Economy and EMS: An Unexplored potential

The Current US Economy and EMS: An In-Depth look at how this mess will affect 911 in your community

That does it! I’m changing this thing (from Yourhappymedic.blogspot.com)

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  • The Happy Medic

    Excellent post CK!!!
    Three points, I never give three points!!!
    You are making sense, and very much so. I think if we all get together and make enough noise someone will hear us.
    The current talk of reform in health care passes over us completely. We're still seen as a trade.
    I called out "I am a Paramedic!" here at the firehouse and only the Paramedic Supervisor looked to me and smiled. He's retiring in 2 years.
    EMS 2.0 is on the way!
    HM

  • medicblog999

    I start to feel a little reluctant to leave posts saying what it is like over here, as I know it makes no difference to what you do over there.

    I would hate it to become "look at what we do again over in the UK, arent we fab!"

    However, in your example, what I would do would be to do a full respiratory assessment, ECG, temp, baseline obs. Give a salbutamol and atrovent neb, and then pass on to the Urgent Care Team.
    These are a group of trained nurse practitioners who I will talk to on the phone and agree a time frame for their visit, usually within 30mins to 1 hour.
    The UCT can prescribe antibiotics, steroids and further nebulisers/inhalers etc. If they feel the patient needs admission, then they will arrange an admission to the ward and not to the Accident and Emergency.

    By far, however, the best thing that they do, is come back out to check on the patient a number of hours later or even the next day.
    Its a relatively new service and I think it is Fantastic!!

    However, how could that work over in the USA? As far as I am aware (which isnt much), ambulances are funded only after a patient is transferred to the ER. If the patient is not transported, then the ambulance service gets no money.

    Its the classic catch 22 situation. There seems to be many of you thinking the same things and having some fantastic ideas, but aren't they are all going to fall on their faces unless the issues of funding is addressed and fundementally changed.

    I may be wrong there, Im sure you will tell me if I am!! ;-)

  • mwheatley

    Sounds like a change to a "Stay and Play" system, like the French I think have, instead of the "Scoop and Run" we have now. And it sounds like a good idea.

  • Ckemtp

    I think that now is the time for our industry to bring this up. It is a private sector solution that will save millions of dollars in healthcare spending while improving patient care.

    @Happy: I'm glad someone did ;) Hopefully we can make him proud. Really, the ones retiring soon have made the profession what it is today from where it was in the beginning with the hearses and the funeral homes and such. We've always been an industry with rapid change. We will still be.

    @Medic999: Buddy, your views are more than welcome here. In fact, I want your views. I like the parts of your system where you have more latitude in primary healthcare and actually making longer term decisions in the spectrum of the healthcare system for patients than we do. I love the idea that you speak of… and while the idea of nurses doing it makes me rub my temples a bit… That's pretty much what I want to do here.

    @Mwheatly: I had an American Paramedic friend some time ago who did a ride along with the SAMU in Tolouse, France. Their system, IMHO leaves something to be desired. They have non-medically-trained ambulance drivers running ambulances and, when called to an emergency the dispatch center calls around to doctors' offices around the vicinity to see if a doctor can respond. If there isn't one, they send out a doctor from the central office (this is a city of somewhere around 400,000) to the scene. I use the example of Princess Di's fatal wreck to illustrate the differences in the systems. In the US, she would have been transported to a level 1 trauma center and would have been taken care of by a specialized team. In France, they cut on her on the roadside for what seemed like ever.

    In this system, anything that would benefit from immediate intervention in a hospital will still be taken there. You're having an MI? STEMI? Right to a cath lab! You're a multisystem trauma? To a trauma center! You're having the sniffles? Here's a reccomendation for an OTC decongestant.

    Stay tuned. Tomorrow I have phase 1 of the plan. It's a research stufy that I will need help to accomplish. I'll need ambulance services to participate; I'll need Medic999 and his coworkers; and I'll need some doctor type people. This will be a table top excercise of sorts.

  • Mystery Medic

    The problem is you describe a world where the medic is the jack of all trade, master of none system. We are not the doctors on "House, MD" where they perform every test and never send it to be read by anyone else. Full and correct workups take hours. Assessments, labs, and test all take time and a correct diagnosis is more then one person looking at a patient. Radiology reads CT's and US and the ER doc sends xrays up sometimes for second opinions. Xrays, CT's, Cultures, certain lab test take time. A rapid strep can take 45 minutes in hospital because the test has to be done at room temp and they don't perform it all day and to save the cost of the test chemicals so it's done on an as needed basis. A peds office can do the test quickly because they perform the test 50+ times a day and can afford to leave the kits out and dispose of it at the end of the day. Medics would have to keep it cool and wait. Are you going to sit on scene waiting for results. This is just one example of the hundreds of test that are run in hospital. D-Dimers, Sed rates, Urine cultures for UTI's, Urine dips for blood, What if the patient can't pee when we first get there. Are you going to cath them and waste time and risk additonal infection? Are we going perform pregnancy test or do transvaginal US in field to r/o ectopics? Repiratory complaints get a chest XRAY. There are hundreds of varibles in the field that we can't be trained to test for in because they all require specialists to perform. Doctors exam, order, diagnose, with occasional treatment. How much time can you spend suturing a laceration? If the laceration was with glass then it's needs an Xray to r/o a foriegn body before closure. The doctor has the time to spend with the patient in room 4 suturing a wound because he's waiting for CT results in room 1, an ortho doctor to call back for room 2's fx/dislocation, and room 3's labs to come back. It all takes time. Pt's would never move if it was done on a pt by pt case. It would never work in the field. I hate driving a BS pt to the ER like a cab but how much time do you want to spend with that BS patient doing a proper assessment dealing with complaints and then calling to get the final ok from command to assure a safe departure without them. If they are stable they can wait in the waiting room and eventualy put into the doctors rotation. We cannot leave a pt without a refusal or ensuring they will seek treatment within a reasonable time by going POV. Do I think that we should respond and determine no life threats and then find addtional means of transport to the hosptial or clinic, hell yes. Have a transit van called and sent to the residence. We are medics, are goals should be to stabilize if possible or provide comfort without having to call command begging for permission from the MD. I can give as much pain meds as I want to my patient without calling a doctor. I'm fortunate to work in a system where our command doctors trust our training and abilities and that is how all medics should be treated. I agree we should have better training in assessment but the most of our skills anyone can be taught. I can teach someone to start an IV in minutes. I'm a good medic because I can recognize sick vs not sick which even the best of us can miss. I'm a great medic because I know the patient needs additional care beyond my capabilties. There is nothing wrong with that.

    Just something to chew on.

  • Dave

    I think the system you present here is fantastic… from an EMS centric point of view.

    I tend to think that the model you are offering is more expensive than the $200 you've allotted to it. Let's give the benefit of the doubt to a $1,000 cost for the home assessment and treatment, especially since you have upgraded the educational standards of Paramedics to a point where larger salaries will be needed to pay off the tuition bills. The cost will still need to be paid by someone, and if it isn't going to be entirely covered by the insured, then what amount will the government (essentially the taxpayer) have to pick up? Or more accurately, how much will they be willing to pick up. Consider that while we currently pay about a third of our income to taxes, other countries with this form of medical treatment tax their citizens more. The UK, from what I understand, taxes 10% on your savings, taxes 20% for "low-income", and 40% for "higher income". The medical treatment is getting paid for, but just how satisfied are their patients?

    It's true, message boards, blogs, and magazine articles are all saying that EMS needs to change. Unfortunately those are not the patients speaking. Why do we continue to pretend that we "know what's best for the patient", without actually asking them?

    Quality is in the eye of the beholder, and unless the public perceive EMS as being poor quality it is unlikely to change.

  • MichiganMedic

    Yes, indeed…and it could work, and should work, if we can just convince those who see us as the “ambulance drivers” to THINK about it instead of coming up with their usual knee-jerk reactions. 


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