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Tripping at the Hospital – A Teachable Moment for EMS

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Quick: Name the safest place you can think of to have a medical emergency.

Would it be inside of a hospital? Maybe an ambulance base? Perhaps a concert venue with medical staff on site?

Back when I worked in a hospital, we used to have a procedure called a “Code Green.” We’d call one on the occasion of “A medical emergency occurring in a non-patient care area of the property resulting in a need for emergency medical care.” It was implemented in the early 2000’s in response to the disorganized response we had been seeing to on-property medical emergencies in areas such as the parking lot or the hospital lobby. Usually Code Greens would result from someone falling however they occasionally resulted from some other type of medical problem. I even think they even worked a cardiac arrest in the parking lot on a day I wasn’t on-duty. My position at the hospital was a cross between a Security Guard and an EMT as I progressed through Paramedic school. At that chain of hospitals with three campuses and around 500 beds, the Security department operated an ambulance service to do interfacility transports between the ERs and inpatient units. It was an interesting system. As Security/EMTs we naturally became the primary responders to “Code Green” calls, which seemed to happen once or twice a month in my recollection.

I was reminded of our Code Greens when I read this article coming out of Niagra Falls, Ontario (Canada) concerning an elderly woman who fell while walking out of a hospital.

According to the article from The Toronto Star, the 87 year old woman was leaving the facility after visiting her terminally ill husband when she suffered a fall and fractured her hip in the hospital parking lot. The article has a fairly critical tone towards the hospital and its staff; blasting them for having to call an ambulance and for the time it took to get the woman off of the ground. The woman, who in the article is stated to have a previously fractured arm, is reported to have laid on the ground for “Nearly 30 minutes” while waiting for the ambulance to transport her to the ER, which is stated by her son to be “only 50 yards away” from where the fall occurred.

I linked this article today because I believe the opinions expressed show a great deal of information towards the public’s perception of the roles of healthcare workers. The article seems to think that it’s quite ironic that an ambulance was called by hospital staff… to a hospital. When, according to the article there were two nurses on the scene. The article places the orthopedic surgeon who happened by “eventually” and “moved the woman into a wheelchair” as the hero of the story.

My thoughts here are that the nurses who were called to the scene of the fall most probably identified the woman as being at a high risk for further injury from additional movement as evidenced by the fact that she had a previous arm fracture and what I would guess to be an obviously fractured hip. Their concern was probably that further movement of the patient in an incorrect fashion would have aggravated her injuries and could have resulted in further damage. As far as I know, Canadian nurses (like their US counterparts) aren’t trained to move patients with potential spinal injuries and obvious hip fractures who aren’t prepackaged by EMS crews or otherwise immobilized. They also most probably did not have access to the proper equipment needed to do so. In fact, the physician who picked up the patient “with the assistance of an aide” and placed the woman in a wheelchair would have been lambasted if he were a paramedic. While I’m going to assume that an orthopedic surgeon would have extensive knowledge of the human skeleton, it’s not exactly optimal care to bend a hip fracture the 90 degrees to move a patient from a supine (or prone) position to an upright seated one. In this case, packaging the patient on a long spine board with full cervical spinal precautions would have been the best medicine. Everyone has their areas of expertise and as we’ve all observed, or at least became aware of by watching the trial of Dr. Conrad Murray in the MJ death fiasco, doctors aren’t always the best experts in emergency care. That’s what Paramedics and EMTs are for. EMS people are the “Masters of the Acute”. Our specialty is those things that are happening in the here and now. It would have been irresponsible for the nurses to move the patient in this article without having the requisite training and equipment and even the physician that did move her risked causing further injury. While the article lauds him as the hero of the situation, the headline just as easily could have been about how he paralyzed her or lacerated her femoral artery when he moved her obvious fracture 90 degrees.

In my opinion, the statement of the hospital administrator is laughable. It’s doublespeak and must have been given for purely political reasons… I hope.

From the article:

“The supervisor of the Niagara Health System said the incident stemmed from a communication problem among staff.

“We shouldn’t have called the emergency room,” said Dr. Kevin Smith, who was hired on to aid the beleaguered region at the end of August. He said when a person is hurt in hospital, staff should call a “code,” meaning a team — not necessarily in the ER — is paged to help immediately.

When asked why staff felt the need to call for an ambulance, Smith said that may have been an old rule at the hospital. He said staff has now been briefed on the correct policy and a review is underway.

He could have mentioned any of the above things that I mentioned and it would have been just fine. It might have even been a non-issue if Canada’s less-litigious society is taken into account. Instead of stating that nurses aren’t paramedics and aren’t trained to do the same things, he backpedaled and blamed “communication problems” and “old rules”. I can’t say… but maybe this hospital administrator just doesn’t get the difference in emergency healthcare professionals either.

The writer of the article sure doesn’t.

We need to get the word out that EMTs and Paramedics are highly specialized emergency healthcare professionals with expertise in handling acute emergency situations. We are not interchangeable with other healthcare disciplines. Saying that a nurse or even a physician is a good substitute for a paramedic is missing the point that emergency healthcare is different than other specialties. EMS is truly a specialty requiring expertise, practice, and study. A person cannot just be thrown into the position and be expected to perform… no matter what the setting of the emergency happens to be.

This article provides our profession with a teachable moment. I just wish we all had the ability to seize upon it and spread the right message.

The safest place to have a medical emergency? It’s right next to a paramedic. No questions here.

Heart Attack? Call 911 – Don’t just burp

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“I’m just sore… I must have pulled a muscle in my chest or something.”

“I keep taking these antacids, but they’re defective or something. They aren’t working like they should.”

“I have drank like 5 sodas… if I could only belch I would feel so much better!”

If you’ve been in the EMS business long enough I’ll bet you have heard those exact words before from different people in disparate situations. They’re describing the uncomfortable feeling their having, and not the one they’re sure they’re not actually feeling in their chests. They’re describing to you the uncomfortable feeling they’re having within their psyche. They’re describing fear. They’re describing doubt. They’re describing the hope they want to have that they’re not actually feeling pain in their chests. They don’t want to be having something wrong with their hearts. They don’t want to be having a HEART ATTACK. This couldn’t be happening to them… this can’t be. They’re sorry they bothered you with a silly 911 call. They didn’t want to have all this fuss made for them by the ambulance and the fire truck and the police officers and the ER staff and the Doctors. This is all just so silly! Can’t we all just understand that if they could only belch that they’d feel better?

But, unfortunately that’s just not the case. That won’t be their path. That won’t be happening for them today. Today, they’re having a myocardial infarction and they’ve got a blocked artery in their heart that is causing it to tell them something… they just don’t want to listen. Honestly, the artery in their heart has been narrowing for a while now, they’ve just been ignoring the warning signs and not taking care of the problem for so long that their heart is becoming annoyed with them. Today, it is getting downright angry at them. Soon, their heart might just become “Pissed Off” and go on strike if they ignore what it’s telling them. Today it’s screaming at them and they’re still trying to do just that… They want to ignore the feeling they’re having, but now they’re scared and they’re starting to bargain. They don’t want to be someone who’s having a heart attack. This can’t happen to them. They don’t have heart attacks. That is something they’re worried about happening to other people, you know… people who aren’t them.

And yet the pain is there. It’s constant. They can’t seem to shake it or rationalize it away. Belching won’t help, and neither will taking antacids, drinking water, stretching, breathing deeply, or calling their friends to ask them about it. The pain, the weird feeling, the sickness, the dread… it’s not stopping and now it has been going on for hours.

And now? Now it is getting worse.

Fear creeps into these patients quickly but still they deny that anything is really wrong. When finally they present for treatment, whether by driving themselves to an urgent care center, by calling their doctor, or by even going to the local emergency room, they’re always shocked and in denial when they’re told “This could be a heart attack”. They defensively react and think that the medical care that is being “forced upon” them is “stupid” or unnecessary, or is “Just too much fuss”. They will still try to not believe it… well, part of them will try. They usually maintain a front. They don’t want to know that they could be indeed having a HEART ATTACK and that now is the time they need to trust the medical profession more so than they ever have trusted it in their life. They can’t fix this on their own, they can’t wish the pain away, and they can’t self heal the problem. By this time… no rationalization or self-healing thing will work. They need hard, conventional medical care… and they need it now.

As a paramedic, I have seen the type of patient I’ve described above many, many times. I have diagnosed acute myocardial infarctions in multitudes of patients who were angry at me for bestowing even the possibility of the diagnosis of “Heart Attack” upon them. Some have sworn at me, some have been relieved when I believed them, and all were scared. As a paramedic, I can diagnose and begin treatment on many types of cardiac conditions that fall into the “Heart Attack” category people fear so much. Paramedic and Ambulance care in the first stages of a heart attack can make a huge difference in how bad it gets and how much damage is prevented. Ambulance care during a heart attack saves not only lives, but it saves muscle. Consider the fact that during a heart attack, 1% of heart muscle is lost EVERY MINUTE it is left untreated. EMS can intervene, make a working diagnosis, and provide treatment and medications that will help slow or stop the damage.

And people really just need to forget about doing anything else other than calling 911 when they may be having one.

Really, if you’re even the least bit concerned that you could be having a heart attack, you should drop everything and just call 911. Don’t call your mom, your son, your friend, your spouse, or even your doctor. Call 911. Don’t do anything else… call 911 and just sit there. Someone in an ambulance will show up that knows what they’re doing. They’ll help you and you need their help. Now is the time to trust them and to let them do their job. Don’t ignore the pain, don’t worry about bothering them, and don’t feel bad for asking for help. You need an ambulance. They’re the best thing for you.

As a paramedic or EMT who is presented with a patient like this, you have a hard job. Not only must you provide appropriate diagnosis and treatment, but you also have to convince the patient to believe you and allow appropriate care. Reading a 12-lead EKG is easy compared to telling the patient and their family that you must bypass the closest hospital that they want to go to in favor of taking them to a bigger hospital, farther away, that has the cardiac surgery capabilities and cardiology services that they really need. This is the time to become a politician. This is the time to earn trust. This is the time that your skills as a caring and compassionate healthcare provider are going to be put to the test.

And if everyone stopped ignoring the problem and trusted their feelings, a lot of lives would be saved.

In the community that I serve, it is actually better medicine for a person having a heart attack to call 911 than it is for them to present to the emergency room. Even if that person immediately presents to the ER at the first warning sign of a heart attack, the ambulance still would have provided better care for them. Today’s ambulances bring appropriate care and highly trained medical professionals right to the patient’s side. Paramedics and EMTs can recognize the signs, help rule out mimics of a heart attack, perform diagnostic tests and an EKG, and can begin treatment with medications that stop, slow down, or even reverse the damage to the heart tissue in progress. The paramedics or EMTs in the ambulance can communicate with cardiologists and ER physicians at the local facilities and have a system in place to bring patients having a heart attack right into the facilities best prepared to take care of them, bypassing facilities that cannot provide the surgical intervention they may need… right away. Being immediately and appropriately treated by a paramedic and the emergency cardiology team early enough in a heart attack can make it almost seem like no big deal.

And that’s what we all want our heart attacks to be if and when we have one: No big deal.

So I’m telling you all out there. Don’t guess, don’t rationalize, and don’t hope it will go away. At the very first realization that the feeling you’re having, the pain, the ache, the soreness, the unusual heartburn, or however you describe it may be a heart attack; Call 911. Then sit and wait for us. We promise we won’t be mad if it’s something less serious.

But you’ll feel better, much better, no matter what it is.

Please, just call 911.

What is the next “Low Hanging Fruit” of EMS 2.0 and of US Healthcare Reform?

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I’d like to ask a question to all of you medical-type folks out there, and for this one I’d like other healthcare professionals to weigh in, not just EMS. Of course, Paramedics and EMTs are encouraged to answer this question, but so are Physicians and Nurses (RN and LPNs), as well as CNAs and Techs. 

A conversation I had on Twitter regarding administration of 10% Dextrose IV (D-10) as opposed to 50% Dextrose IV (D-50) for hypoglycemic ambulance patients has me wondering something about how we paramedics can create major savings and improve patient care in a short amount of time. We need to look for more “Low Hanging Fruit”.

It is common practice for known diabetic patients presenting with low blood sugar (hypoglycemia) to receive a treatment with IV D-50, IM Glucagon, oral Glucose, or even with the “Kaiser Cocktail” and then sign off with an AMA refusal. The patients are encouraged to eat something containing protein and complex carbohydrates and are usually left in the care of one of their family members and/or friends who can watch them for a while and make sure they’re ok.

I’d say that calls like this make up a fairly large percentage of all calls for an ambulance. While I have no statistics to back me up, I would guess that it could be something like 5% or better. This complaint and resultant treatment pathway is something I do quite frequently in my own practice. Judging from my own experience, I would say it happens quite frequently in most other paramedics’ practices as well.

The question about administering D-10, as brought up by my twitter peep @un_ojo, is if all patients getting treatment with D-10 as opposed to D-50 should be transported to an Emergency Room. My answer was that I believe a 100% transport policy in this case would result in a lot of people being transported to an ER when they probably didn’t really need to be. This would result in a large population of non-emergent ambulance patients going to the ER who in the past would have been “treated and released” (at least under the guise of an AMA refusal) by EMS crews.

And that got me thinking about this question:

If paramedics did not currently have the means to treat hypoglycemia and every one of those patients were being transported to the ER, how much of a burden on the emergency healthcare system would be removed simply by giving paramedics D-50? Probably quite a bit, right?

What other common medical cases would be as appropriate for field “treat and release” (or “Treat and AMA”) care by EMS? If we save a few hundred trips to the ER by being able to sweeten-up and then release common hypoglycemics, what other conditions might we be doing the same for as safely and effectively?

Would this require some easily attainable training? What about new medications and/or equipment?

I look at this as the “Low Hanging Fruit” if you will, of EMS 2.0, and also of healthcare reform. I am a proponent of EMS crews handling more primary care duties, or failing that, of at least having more options in regards to treatment pathways.

That’s what I’m looking for here, folks. What could we do within six months that would make a big impact?

Please discuss in the comments section, and feel free to shoot me an e-mail at ProEMS1@yahoo.com. You can also weigh in on the LUTL Facebook page if you’d like.

Also, would you do me a favor and invite some of the other healthcare people to the party? I’d love to get some of their opinions on this.

A quick Shoutout to EMS Chick

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EMS Chick has shared a bit of my EMS geekery on her blog “That’s BLS, not BS” (which is a title I just love). She wrote a post about decontaminating the ambulance from a LOT of mud… and um, showering with EMS equipment too…

http://emschick9.blogspot.com/2009/12/hidden-joys-of-ems.html

I wonder what results one would get if they fired up Our Friend Google and typed in “EMS Chicks Showering with EMS Equipment”. Are ya back? Good, now try it with the “safe search” off. (Note to my wife, I did not try this)

Take care everyone

Patient Handoffs from EMS to the ER, a Fictional Case Study (not a rant)

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< Rant>

One of the burdens of having a “Popular EMS Blog” is that when someone ticks you off, you have the temptation to come down on them publicly, in blog form. The chance to fire off a scathing criticism of them and everything they stand for in the name of sweet revenge is a siren song that I have resisted up to this point.

And it’s one that I’m resisting today because I’m not that kind of guy. Systems and the way they work? Yea, they’re fair game for my rantings and aren’t spared very often, but people and individuals don’t get picked on here. I just don’t play that way. Everybody has a mother, including me, and my mommy wouldn’t like me behaving like that in the sandbox.

So the following is a completely hypothetical, fictional scenario that didn’t happen. If it happened once to someone I don’t know, then it must have happened a long time ago in an area far far away from anywhere I’ve been. I’m not saying that something like this has never happened to me, but if it did, I’m not writing about it here.

Got that? No picking on individuals here. If you read this and see yourself, then it’s your guilty conscience, not mine. It’s not my job to judge you. You’re the one that has to look at yourself in the mirror my friend. If you’ve done this to someone, have fun shaving and or fixing your hair without having to look yourself in the eyes.

So say someone in EMS gets called to a motor vehicle accident. Imagine that it was a high-speed, head-on MVC and the patient that the EMS person gets called to treat is a middle aged male who is pinned in the vehicle. The patient has multisystem trauma, but is fully conscious and alert. There is one glaring orthopedic injury that looks pretty gnarly, and some other more subtle signs and symptoms of traumatic injuries. Extrication is needed to remove the patient, and it takes about 20-25 minutes to be completed. During that time, the hypothetical EMS person we’re making up here is inside the vehicle, under a blanket, treating the conscious patient. He or She assesses the patient’s injuries, provides stabilizing ALS treatment, packages the patient to protect his injuries, and provides compassion and comfort to him as well. Under the blanket in the car it’s just the hypothetical EMS provider and the scared, injured, fictional trauma patient; During that time, a strong patient/caregiver relationship if forged.

Say that the fictional EMS person takes the fictional patient to Made-Up-Big-Trauma-Center – ER after providing further stabilizing treatment in the ambulance and rapid transport to the made-up trauma center. When the fictional EMS provider wheels the fictional trauma patient into the room where the fictional trauma team is waiting, He or She begins to rattle off the handoff report about the patient to the team. That’s when this happens: One of the fictional nurses on the fictional trauma team talks over the made-up EMS person and starts asking the patient questions that the fictional EMS person had just said. In fact, the fictional EMS person only talked for about 8 seconds before He or She is cut off by the fictional nurse. So, the fictional EMS person shuts up and waits for Who-Does-She-Think-She-Is to ask her questions to the patient, the questions that fictional EMS person was going to answer in just a second or two. Then, the fictional nurse says “Oh, I’m sorry” and let’s fictional EMS person start talking again. Fictional EMS person gets three words out until Ms. Important says “Wrap it up”.

Fictional EMS person wasn’t happy.

Of course, the above story is made up and never happened anywhere in the history of EMS. Trauma Center and ER nurses never treat paramedics like second-class citizens or unpersons. Prehospital assessment findings and patient reports are taken very seriously and are given the respect they deserve. Paramedics and EMTs are treated as respected colleagues by ER staff and work together to provide the best patient care through a productive and respectful working relationship.

Ewww, I think that I just threw up in my mouth a little. Lying does that to me.

So, I figure I’ve probably got a few ER nurses that read this blog thing. How do we fix our relationship in the name of patient care?

< /rant>


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